Privacy Policy
Last updated: 7 October 2026
At Galactiv8, we believe clarity, choice and respect should extend to the way we handle your information.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the choices you have.
It applies to galactiv8.love and the Galactiv8 services operated by Galactiv8 Limited, including Galactiv8 Music, Galactiv8 Events, Galactiv8 Store, Galactiv8 VSE and Adam Arcturus, unless a particular service provides additional privacy information of its own.
Avatara may operate under a separate legal structure and will have its own privacy information where appropriate.
Who We Are
Galactiv8 Limited is responsible for the personal information described in this policy.
For privacy questions or requests, you can contact us at:
Our formal company information and registered office are provided within our Terms & Legal page.
The Information We May Collect
The information we collect depends on how you interact with Galactiv8.
This may include:
- Information you give us, such as your name, email address, account details, billing information, delivery information, event booking details, messages you send us and information you choose to add to your profile.
- Membership and account information, including your Galactiv8 Music membership, purchases, listening access, preferences and account activity.
- Transaction information, such as records of memberships, event tickets, Store purchases and VSE enrolments. Payment card information is normally handled directly by our payment providers rather than stored by Galactiv8.
- Technical and usage information, such as device type, browser, approximate location derived from your internet connection, pages visited and interactions with our websites or apps.
- Marketing preferences, including whether you have chosen to receive emails from us.
- Event information, including booking and attendance records and, where relevant, photographs and video captured at Galactiv8 events.
You may occasionally choose to provide information relating to accessibility, dietary requirements or another personal need connected with an event or service. Where this information is sensitive personal information, we will only use it where we have an appropriate legal basis for doing so.
Why We Use Your Information
We may use personal information to:
- create and manage your account or membership;
- provide music, downloads and other digital content;
- process purchases and payments;
- manage event bookings and attendance;
- provide VSE programmes or other Galactiv8 experiences;
- respond to questions and provide support;
- send important information about something you have purchased, booked or joined;
- maintain security and prevent fraud or misuse;
- understand how our websites and services are being used;
- improve Galactiv8 and develop new experiences;
- send news, music, event information and other communications where you have chosen to receive them;
- comply with legal, accounting and regulatory obligations; and
- protect the rights, safety and integrity of Galactiv8 and the people using our services.
Our Legal Bases for Using Information
Depending on what we are doing, we may process personal information because:
- It is necessary to fulfil a contract with you, for example when providing a membership, download, event ticket or purchase.
- We have a legal obligation, such as maintaining financial or tax records.
- You have given us consent, for example for certain marketing communications, analytics or advertising technologies.
- It is in our legitimate interests, where those interests do not override your rights and freedoms. This may include operating and improving Galactiv8, providing customer support, protecting our systems, understanding how our services are used and documenting or sharing our events.
Where we rely on legitimate interests, we consider the nature of the information, what you would reasonably expect and the potential impact on you.
Emails and Communications
If you choose to receive Galactiv8 news, music, events or other updates, we may use your email address to send them to you.
Joining a membership, buying something or booking an event will not automatically subscribe you to general marketing communications.
Where consent is required, we will ask for it separately. You can unsubscribe at any time using the link in our emails or by contacting us.
We may still send necessary service communications relating to something you have purchased, booked or joined.
Cookies and Similar Technologies
This section explains how Galactiv8 uses cookies and similar technologies across our websites and digital services.
We use these technologies only where they help our websites function, understand how people use Galactiv8, or support communications and promotion.
Where consent is required, non-essential cookies will not be activated until you choose to allow them.
What Are Cookies?
Cookies are small files stored on your device when you visit a website.
They can be used to remember settings, keep you signed in, understand how a website is being used, or support advertising and measurement.
Similar technologies, such as pixels and local storage, may be used for related purposes.
The Types of Cookies We Use
Essential Cookies
These are necessary for parts of Galactiv8 to function properly.
They may be used for things such as:
- account login and security;
- remembering essential settings;
- processing purchases or memberships;
- maintaining website functionality;
- fraud prevention; and
- remembering your cookie choices.
These cookies do not require consent where they are strictly necessary for the service you have requested.
Analytics Cookies
With your permission, we may use analytics tools such as Google Analytics to understand how people use our websites.
This may include information such as pages visited, general device type, browser, interactions with the site and approximate location derived from your internet connection.
We use this information to understand what is useful, improve the experience and identify technical issues.
Analytics cookies will only be used where the required consent has been given.
Advertising and Measurement
With your permission, we may use technologies such as Meta Pixel to understand whether our communications and advertising are reaching people effectively.
These technologies may allow providers such as Meta to recognise interactions across different websites or services.
We will not activate advertising or similar tracking technologies before obtaining consent where consent is legally required.
Embedded Content
Some Galactiv8 pages may include content from third-party services, such as YouTube.
These providers may use cookies or similar technologies when embedded content is loaded or interacted with.
Where appropriate, we will aim to prevent non-essential third-party tracking from being activated before you have made your cookie choice.
The provider's own privacy and cookie policies may also apply when you interact with their services.
Your Choices
When you first visit a Galactiv8 website that uses non-essential cookies, you may be given choices such as:
- Allow all
- Essential only
- Choose
You can change your preferences later through our cookie settings control.
Rejecting non-essential cookies will not prevent you from accessing the main Galactiv8 website, although some optional features or embedded content may work differently.
We aim to make it as easy to withdraw consent as it is to give it, and we will not set non-essential cookies before valid consent is obtained.
How Long Cookies Remain
Some cookies last only for the duration of your visit and are deleted when you close your browser.
Others remain for a defined period so they can remember preferences or provide analytics and measurement.
The exact duration depends on the particular cookie or technology being used.
Our cookie settings panel may provide more detailed information about individual cookies and their duration.
Third-Party Services
Depending on the Galactiv8 service you use, cookies or similar technologies may be provided by organisations including:
- Meta
- YouTube
- Stripe
Other providers may be added as our services develop.
Where third parties operate their own cookies or tracking technologies, their own policies may also apply.
Services We Use
We use trusted technology providers to help operate Galactiv8.
Depending on the service you use, these may include providers such as:
- Stripe for payments
- Sender.net for email communications
- Google for analytics and embedded services
- Meta for advertising measurement
- YouTube for embedded video
- Bandcamp for certain music-related services
We may also use hosting providers, security services, cloud infrastructure, booking systems, professional advisers and other technology providers necessary to operate Galactiv8.
These organisations may process personal information on our behalf or, in some situations, operate as independent data controllers under their own privacy policies.
We aim to share only the information reasonably necessary for the particular service.
Photography and Filming at Events
Photography and filming may take place at Galactiv8 events.
We may use this material to document our gatherings and share the Galactiv8 experience through our websites, social channels, films, promotional material and other Galactiv8 media.
We aim to photograph and film people respectfully.
Where appropriate, we may rely on our legitimate interests to capture general event activity, crowds and the atmosphere of an event. Where someone is being specifically featured or interviewed, we may ask for additional permission.
If you would prefer not to be individually photographed or filmed, you can speak to a member of the Galactiv8 team at the event.
For children attending family-friendly events, we will take additional care. Where we want to intentionally feature an identifiable child prominently in Galactiv8 media, we will seek permission from their parent or guardian.
Children
Galactiv8's digital memberships, apps and community accounts are intended for people aged 18 and over.
Children are not permitted to create their own Galactiv8 Music or Constellation Community accounts unless Galactiv8 has created a specific, appropriately managed arrangement for them.
Some Galactiv8 physical events may welcome children when accompanied and supervised by a parent or guardian. Individual events may have different age requirements, which will be made clear when booking.
We do not knowingly use children's personal information for marketing or profiling.
Constellation Community
Galactiv8's community experience, Constellation Community, may allow members to communicate with one another and, in future, publish posts or other content.
Community profiles, posts or information you choose to share may be visible to other members depending on the features and privacy settings available.
We will provide additional Community Terms and privacy information when these features are introduced.
The community is intended for adults aged 18 and over.
International Use of Galactiv8
Galactiv8 can be accessed by people around the world.
Some of the technology providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate legal safeguards are used where required, such as recognised adequacy arrangements or approved contractual protections.
We will update this policy as our international operations and services develop.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.
Different information is kept for different periods.
For example, financial transaction records may need to be retained for statutory accounting or tax purposes, while marketing information may be retained until you unsubscribe or we determine that it is no longer appropriate to keep it.
Where an account is closed, some information may remain in secure records where there is a legitimate or legal reason to retain it.
Keeping Your Information Secure
We use appropriate technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
No online service can guarantee absolute security, but we aim to collect only what we genuinely need and to handle that information carefully.
Your Choices and Rights
Depending on the circumstances, UK data-protection law may give you the right to:
- know how your information is being used;
- access personal information we hold about you;
- correct inaccurate information;
- ask us to delete information;
- restrict how information is used;
- object to certain uses of your information;
- receive certain information in a portable format;
- withdraw consent where we rely on consent; and
- raise a concern about how your information has been handled.
Some rights depend on the circumstances and the legal basis we are relying on.
You have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, contact:
We may need to verify your identity before completing certain requests.
If you remain unhappy with how we have handled your information, you can also raise a concern with the UK Information Commissioner's Office (ICO).
Changes to This Policy
Galactiv8 will continue to evolve.
We may update this Privacy Policy as our services, technology or legal obligations change. When we make meaningful changes, we will update the date at the top of this page and provide additional notice where appropriate.
Contact
For questions about this Privacy Policy or how Galactiv8 uses your information:
Galactiv8 Limited